These Terms and Conditions (hereinafter, "T&C") regulate the online purchasing service which will allow the contracting of products and/or services offered on our website (hereinafter "the Website").
https://tuttaltro.net/ is the owner of the Website and supplier of the products and/or services marketed on it.
The contractual purchase relationship involves the delivery, in exchange for a price expressly determined on this Website, of a specific product or service.
Purchasing through this Website implies acceptance of the T&Cs in the version published at the time you access the Website, which implies that the User:
- You have read and understood what is stated in this document.
- Is a person with sufficient capacity to make a purchase.
- You agree to comply with the obligations contained in this document.
The User is responsible for the accuracy of the data provided during the online purchase process. Furthermore, in the event that the purchase on this Website requires the registration of the User, the latter has full responsibility for the use and custody of the username and password provided to him, responding to actions carried out through their use. . When aware, the User must notify the provider of the loss, disclosure or unauthorized access of a third party to his private area as a registered User.
https://tuttaltro.net/ reserves the right to modify these T&Cs, without this affecting the products or services that have been acquired through the Website before such modification.
ORDERS AND PURCHASE CONDITIONS
- To make a purchase, the User must be over 18 years old.
- In order to place the order, the User must provide all the data requested during the purchase process, which will be necessary to correctly manage his order.
- To make purchases on the Website it is necessary that the package delivery address and the billing address are in Europe, with the exception of the Canary Islands, Ceuta and Melilla and Switzerland where shipments are not made.
PRICE, PAYMENT METHODS AND DISCOUNT CODES
All prices of products or services on the Website include VAT and other taxes that may be applicable. In any case, prices will be expressed in Euros (€).
The prices indicated for each product or service do not include shipping, handling, packaging, insurance or any other services additional to the product or service purchased, unless otherwise specified. Any applicable additional charges will be communicated to the User before formalizing the purchase.
The prices applicable to each product or service will be those published on the Website and will be applied automatically in the last stage of the purchase process. The User accepts that the economic value of some of the products or services offered may vary in real time. In any case, this will always be communicated before the formalization of the sale.
The User agrees to pay when placing the order, and can pay using any of the payment methods specified on the Website.
After making payment, the User will receive an order confirmation email, which will include a summary of the items purchased, the requested shipping method and the delivery address.
https://tuttaltro.net/ may periodically offer discount codes to its Users. These discounts can only be applied in accordance with the instructions specified by https://tuttaltro.net/ in relation to each code and, in any case, Users will be able to use a single code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
DELIVERY TIMES AND PLACE
https://tuttaltro.net/ will deliver the orders to the address indicated by the User in the appropriate purchase form.
https://tuttaltro.net/ assumes no responsibility when the delivery of orders is not carried out because the data provided by the User is false, inaccurate or incomplete, as well as for any other cause attributable to the User.
https://tuttaltro.net/ will take all necessary measures so that delivery can be made within the agreed times. https://tuttaltro.net/ considers confirmation of payment, via any of the enabled systems, a necessary condition to be able to respect the delivery terms. However, the times indicated to the User represent an estimate and may vary for logistical reasons or due to force majeure.
It will be possible to consult the delivery times in the purchase form, as well as in the FAQ section of the Website.
Delivery will be considered made from the moment in which https://tuttaltro.net/ or the transport company hired by it makes the product available to the User.
WARRANTY AND REPAIRS
1.1 CONTENT AND DURATION OF THE WARRANTY
The warranty will be valid only by sending proof of purchase (indicating the date of purchase, model and name of the distributor) together with the defective product within the warranty period. https://tuttaltro.net/ reserves the right not to offer the free warranty service if the indicated documents are not presented or if the information contained in the documents is incomplete or illegible. If you make the return within the warranty period, https://tuttaltro.net/ undertakes to repair or replace the defective product or one of its parts without additional costs. This guarantee does not cover shipping costs.
1.2 WARRANTY LIMITATIONS
This warranty does not cover any of the following:
- Defects and damage due to loss, theft, fire, water or natural disasters.
- Faults or damage caused by improper use, negligence (impacts, crushing, dents, broken glass, etc.) or accidents.
- Defects and damage due to normal wear and tear of the product.
- Consumables (components that are expected to require periodic replacement over the life of the product, such as batteries).
Conditions of sale
This section contains the general terms and conditions of sale in accordance with the law. These conditions are to be considered valid until they are modified or integrated by Tuttaltro.net. The updated version of the general conditions is the one published on the site, any changes will become effective from the date of publication on the site. Browsing the site and/or purchasing products entails acceptance of the following terms and conditions.
Definition and object of the opposite
The contract concluded between Tuttaltro.net and the customer falls into the category of distance contracts referred to in the articles. 51 and following of Legislative Decree no. 206/2005 (Consumer Code), as amended by Legislative Decree no. 21/2014, implementing Directive 2011/83/EU.
A distance contract is defined as any contract concluded between the professional (Tuttaltro.net as a legal person acting on behalf of its commercial activity) and/or the consumer (user and user of the service) within the framework of an organized sales regime. or the provision of remote services without the physical and simultaneous presence of the professional and the consumer ; and that through use exclusive to one or more means of remote communication (for example using telephone, fax, internet etc.) until the conclusion of the contract, including the conclusion of the contract itself.
The contract, which has as its object the sale of organic products, both food and non-food, is considered concluded with the acceptance, even partial, by Tuttaltro.net of a purchase proposal issued by the customer, via the internet, on the site web Tuttaltro.net ; this acceptance is considered tacit, unless specific communications are made to the customer/user.
By placing a purchase order, which must be complete in all its parts and contain the essential elements for the exact identification of the product ordered, the Customer declares:
- to be a consumer in accordance with the provisions of art. 3, paragraph 1, letter. a) of the Consumer Code;
- to be of age;
- that the data provided for the execution of the contract are correct and truthful;
- that I have read and fully accepted the general terms and conditions of contract indicated on the site
These general terms and conditions constitute an integral part of any proposal, purchase order and purchase order confirmation of the products marketed by Tuttaltro.net in force on the date of placing the order.
Prices
All prices of the Products published on Tuttaltro.net and on sites connected to it are expressed in Euros and are inclusive of VAT. They do not include any taxes, duties and duties applicable in the country of destination of the Products, where this is different from Italy, which will be borne by the Customer.
Tuttaltro.net reserves the right to change the price of the Products at any time, without notice, it being understood that the price charged to the user will be that indicated on the Site at the time the order is placed and that no account will be taken of any variations (increasing or decreasing) subsequent to the transmission of the same, except for increases imposed by law in relation to taxes, fees, duties and/or events beyond the control of Tuttaltro.net which lead to an increase in prices exceeding 25% compared to the moment of conclusion of the contract.
In the event that a Product is offered on the Site at a discounted price, the full reference price against which the discount is calculated will be indicated in the Product Sheet and what this full reference price corresponds to.
Guarantees and Withdrawal
Purchases made on the Tuttaltro.net site are governed by the Italian law on mail order and distance selling. If you made a mistake with your order and received an item that you did not want, or you are not satisfied with your purchase, you have 14 working days from the delivery date to exercise the right of withdrawal, i.e. the possibility of returning the product and being reimbursed for the cost ( if any shipping costs have been paid, they will not be refunded ).
You can make a return request by filling out the contact form.
You can exercise your withdrawal in several ways:
- By ordinary mail to the address: Tuttaltro.net
- If you have a certified email account (PEC), simply write.
As required by current legislation, emails sent from a PEC account have the value of registered mail.
- By sending an email to the email address: provided that the notice of withdrawal is confirmed by registered letter with acknowledgment of receipt within the following 48 hours and for this purpose the date and time indicated on the postmark will prevail.
Tuttaltro.net will take care of organizing the collection of the goods via express courier at the agreed address and you will not have to bear any costs for the collection.
Carefully package the return package (in the presence of fragile objects it is advisable to insert newspaper or other protective material) and insert inside a copy of the delivery note (or the invoice, when requested) and the instructions for replacement and/or refund.
You can use the same box in which you received the goods or any box suitable for the size of the product(s) to be returned.
Seal the box so as to give the courier a package suitable for transport.
Goods without original packaging and/or with signs of use can also be returned, however in this case Tuttaltro.net may reserve the right to withhold a refund amount equal to the decrease in the value of the goods.
The maximum deadline for reimbursement by Tuttaltro.net is 14 working days starting from the day of receipt of the products at the warehouse (art.54 Consumer Code).
Food and Cosmetic Products: the right of withdrawal is not foreseen, as indicated by law, for food or household/personal hygiene products delivered on a regular basis as the characteristics and qualities of these types of products are subject to alteration even in consequence of inappropriate conservation.
Damaged Products
If you receive damaged goods, please let us know within 5 working days to the email address quoting " damaged items " in the subject of the email and attaching photographic evidence of damage to the goods (or call the whatsapp number). The damaged goods will be collected by Tuttaltro.net (the provisions for the return of the goods in the event of withdrawal apply), which will replace them once the collection has been completed.
Disclaimer of Liability
Any information or news provided on this site, in particular any information or news relating to health conditions, medical and/or preventive treatments, drugs, pathologies or disorders is presented purely for indicative and general purposes and with the exclusive informative objective to guide the user to make a correct and informed choice.
The information on the site is the faithful reproduction of what is communicated by the suppliers/distributors of the product and must in no way replace the direct relationship between health professional and patient; Greenweez.it reports on its technical data sheets the official data available on the manufacturers' websites and, therefore, assumes no responsibility for the contents and their accuracy.
The use of the products and their assumption is therefore under the sole responsibility of the customer.
Tuttaltro.net is not responsible for any inconsistencies regarding the characteristics reported on the labels of individual products, even if they are linked to incorrect translations from the native language of the country of production of the goods.
This site does not provide medical advice and in no way replaces the advice of your doctor.
In the presence of pathologies, it is necessary to consult your doctor before purchasing and/or using and/or taking the products purchased on the site. To this end, it is the customer's responsibility to carefully check the label of the products purchased (when reported by the Manufacturer) for the possible presence of allergens and to verify their compatibility with their health conditions.
Complaints
Any complaints must be addressed in writing, via registered letter with return receipt to Tuttaltro.net. If the Customer is a consumer, any civil and/or criminal dispute relating to the application, execution, interpretation and violation of the distance selling contract will be under the territorial jurisdiction of the reference court in which the Customer has his/her residence or domicile, if located in the territory of the Italian State. In all other cases, the territorial jurisdiction is exclusively that of the Court of Rimini.
Joint Conciliations
Tuttaltro.net, in collaboration with the Netcomm Consortium, provides you here with all the information needed to start a possible Joint Conciliation procedure.
Below is the link to the Netcomm page dedicated to Joint Conciliation where you can find the Conciliation Regulations and the form for Request for Conciliation .
The Joint Conciliation Procedure can be initiated by the Consumer in two circumstances:
-
if the complaint presented by the Consumer to Greenweez Italia SRLSB has not had an outcome deemed satisfactory by the Consumer;
-
if the Consumer has not received any response from Greenweez Italia SRLSB within the deadline within which the company undertook to respond or, failing that, within 30 days of submitting the complaint.
If he deems it appropriate to make use of the Joint Conciliation tool, it is necessary for the Consumer to send the request for participation in the Joint Conciliation exclusively to the address conciliazione@consorzionetcomm.it or to the fax number: 02/87181126.
In any case, before appealing to the judicial authority, it is mandatory to attempt civil and commercial mediation pursuant to Legislative Decree 28/10 as amended with a Mediation Body chosen according to the criteria of territorial jurisdiction provided for by the aforementioned Decree. Legislative.
ODR
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute he can submit a complaint via the European Union ODR platform which can be reached at the following link: https://ec.europa.eu/consumers/odr/
The ODR platform constitutes an access point for users who wish to resolve disputes arising from sales or online service contracts out of court. For more information contact odr.sorgentenatura@gmail.com
USE OF THE WEBSITE
The Website provides access to content on the Internet belonging to https://tuttaltro.net/, to which the User may have access. The User assumes responsibility for the use of the portal. This responsibility extends to the registration required to access certain services or content. During this registration, the User will be responsible for providing truthful and lawful information.
The User undertakes to make appropriate use of the contents and services that https://tuttaltro.net/ offers through its Website and with an enunciative, but not limiting, nature, not to use them to (i) engage in illicit, illegal or contrary to good faith and public order activities; (ii) disseminate contents or propaganda of a racist, xenophobic, pornographic-illegal nature, in favor of terrorism or that violate human rights; (iii) cause damage to the physical and logical systems of https://tuttaltro.net/, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical system that may cause the aforementioned damage in the network; (iv) attempt to access and, if applicable, use the email accounts of other Users and modify or manipulate their messages.
https://tuttaltro.net/ reserves the right to withdraw all those comments and publications that violate respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, which attack youth or childhood, order or public safety or which, in its opinion, are not suitable for publication.
PROTECTION OF PERSONAL DATA
https://tuttaltro.net/ complies with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, and Royal Decree 1720/2007 of 21 December, with which the Implementation Regulation is approved of the Organic Law and other regulations in force, and guarantees the correct use and processing of the User's personal data. To do this, in addition to the personal data collection forms, in the services that the User can request at https://tuttaltro.net/ the User will be informed of the existence and acceptance of the particular conditions of the processing of their data in each case, informing them of the responsibility for the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the processing and communications of the data to third parties, where applicable. Likewise, https://tuttaltro.net/ informs that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, and will request your consent at any time to the processing of your email for commercial purposes.
INTELLECTUAL AND INDUSTRIAL PROPERTY
https://tuttaltro.net/, by itself or as assignee, is the owner of all intellectual and industrial property rights of its website, as well as of the elements contained therein (by way of example, images, sounds, audio , videos, software or texts, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by https://tuttaltro.net / or its licensors. All rights reserved. In accordance with the provisions of articles 8 and 32.1, paragraph 2, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website are expressly prohibited, with commercial purposes, using any support and any technical means, without the authorization of https://tuttaltro.net/. The User undertakes to respect the Intellectual and Industrial Property rights of which https://tuttaltro.net/ is the owner. It will be possible to view the elements of the portal and even print, copy and store them on the hard disk of your computer or on any other physical medium, as long as it is solely and exclusively for personal and private use. The User must refrain from eliminating, altering, evading or manipulating any protection device or security system installed on the pages of https://tuttaltro.net/.
DISCLAIMER OF WARRANTIES AND LIABILITY
https://tuttaltro.net/ is not responsible, under any circumstances, for damages of any kind that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or transmission of viruses or harmful or harmful programs in the contents, despite having adopted all the technological measures necessary to avoid it.
CHANGES
https://tuttaltro.net/ reserves the right to make changes to its portal that it deems appropriate without notice, being able to modify, eliminate or add both the contents and services provided on it, and the way in which they are presented or located .
https://tuttaltro.net/ may modify the conditions established here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their publication and will remain in force until they are modified and replaced by others duly published.
LINKS AND HYPERLINKS
In the event that the Website contains links or hyperlinks to other Internet sites, https://tuttaltro.net/ will not exercise any type of control over the aforementioned sites and contents. Under no circumstances https://tuttaltro.net/ will assume no responsibility for the contents of links belonging to another Website, nor will it guarantee the technical availability, quality, reliability, precision, completeness, accuracy, validity and constitutionality of any material or information contained in such links or on other Internet sites. Likewise, the inclusion of these external links will not imply any type of association, merger or participation with the connected entities.
OVERVIEW
https://tuttaltro.net/ will prosecute the violation of these conditions, as well as any improper use of its portal, exercising all civil and criminal actions that may be provided for by law.
PARTIAL NULLITY
In the event that any Clause of these T&Cs is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these T&Cs.
APPLICABLE LAW AND JURISDICTION
These conditions shall be governed or interpreted in accordance with Spanish legislation in what is not expressly established.
https://tuttaltro.net/ and the User agree to submit any dispute, which may arise following the supply of the products or services, to the Courts and Tribunals of the domicile of the purchasing party, if the User is a final consumer or , as the case may be, to the Courts and Tribunals of Barcelona if the User is a company.
